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How Lack of Emotional Intelligence Leads to Disaster on Personal and Corporate Levels
During the difficult economic climate of 2009 / 2010, the American media bombarded us with headlines like these:
- Executives at Failed Financial Institutions Give Themselves Multi-million Dollar Bonuses
- Corporate Begging in Style: The CEOs of GM, Chrysler, and Ford Fly Private Jets to Beg for a Bailout.
- After Bailout, AIG Executives Head to Resort.
- AIG Executives Get Huge Retention Bonuses from their Failed Company.
The American people were stunned to watch the lack of sensitivity exhibited by top executives at some of America's most prestigious corporations. Their behavior showed these executives to be totally blind to the impact of their behavior on the public. This indicates an alarming lack of a social awareness, which is a key component of emotional intelligence (EQ). These executives almost certainly have a relatively high IQ, but their public behavior indicates that their EQ must be low. This is a common problem among executives who tend to rise high on the basis of their capacity for analytical thinking, rational calculations, and number crunching alone. Important personal/ emotional intelligence traits like self control, social awareness, and relationship management skills are usually ignored in deciding who moves up the corporate ladder.
The result is what we all had seen during those critical times: Executives who lack the qualities of authentic leadership, ethics, empathy, and emotional intelligence. These deficiencies in personal traits are eventually translated into deficiencies in ethical performance, resulting in the greed, deception, and irresponsible practices that caused the collapse of many financial institutions and companies and eventually the current depressed economy.
Organizations that have an interest in the creation of healthy, ethical, and productive workplaces must make the lessons of this calamity clear to managers and employees everywhere. This is a legitimate subject for trainers and communicators to include in their training workshops, presentations, and communication vehicles. But you need to present this topic in the spirit of learning and searching for a better way to manage and work.
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50 Reproducible Activities for Developing Emotional Intelligence
Emotional Intelligence explains why, despite equal intellectual capacity, training, or experience, some people excel while others of the same caliber lag behind. Certain competencies are found repeatedly in high performers at all levels, from customer service representatives to CEOs. As trainers we must find ways to build these talents labeled EQ (emotional intelligence quotient).
The 50 reproducible activities in this resource book focus on developing the following set of Emotional Intelligence competencies:
- self-awareness and control
- social competence
- personal influence
- mastery of vision.
- Emotional Intelligence - What Is It?
- A Coach's / Trainer's Guide to Helping Leaders Improve EQ
- Guide to the 50 EQ Activities
- Suggested Training Formats
- Action / Reaction
- Visions Apply to People Too
- Advice from the Pros
- Steps for Growth
- More Reflections
300 pages/ 3-ring binder/ Code...50DEI / $149.95
Emotional Intelligent Skill-Building Booklets
Thses Emotional Intelligence Skill-Building Booklets will help your team build and apply emotional intelligence at work.
Not enough time . . . No budget . . . Too many people to train.
No more excuses! Use these Skill-Building Booklets to improve your employee's performance on 32 important competencies. Simple but complete. Each Booklet provides an individual with a thorough overview, techniques, and methods to improve in each competency. The skills learned by the individual can be actualized through use of a unique application template that is included with each Booklet.
Train your employees for $5 or less per person.
Emotional Intelligent Skill-Building Booklets come in packs of 10 for $49.95
What is EQ and How Does It Influence Performance and Success?
Dr. Kenneth Nowack, Ph.D.
Sometimes we ask ourselves, "Why did I do this? Why did I behave in this manner?" The answer is often complicated and a reflection of our emotional being. We find ourselves reacting without utilizing awareness. Somehow our feelings and thinking resulted in a behavior that we subsequently became aware of as being non-productive for the situation. Getting feedback on our behavior can greatly assist increasing awareness, which is an important step in changing our behavior. Anyone in ones life can provide this feedback, which can be difficult to accept because it causes pain to bring unconscious processes to awareness - in other words there is a reason it stayed in our unconscious in the first place.
In business, the feedback can come from one's boss, peers, sub-ordinates, customers or a professional mentor or coach. In addition and through the advances in understanding of emotional intelligence (EQ), we now also have tools to gather and organize feedback from important people around us in the business. One of these tools is called the Emotional Intelligence View 360 (EIV360), which provides feedback on behavioral competencies that are important in the business environment and are seen as a reflection of our emotional intelligence as understood by current research.
The most widely accepted model of emotional intelligence (EI or EQ) has been influenced by several scientists and researchers. Howard Gardner's (1983) theory of multiple intelligences lists interpersonal and intrapersonal intelligence as unique and different from the mathematical/logical type recognized today as "IQ" or general intelligence. Peter Salovey and John Mayer first proposed their own theory of EI in 1990 and Reuven Bar-On (1988) has placed EQ in the context of personality, health and well-being. Daniel Goleman (1998) reformulated EI in terms of a theory of organizational and job performance. All these models share a common core of basic concepts including Self-Awareness, Self-Management, Social Awareness, and Relationship Management.
Research on EQ and Performance
A growing research literature suggests that EQ may play a far more important role in career success and job performance than general intelligence. A meta-analysis of 69 independent studies explored the predictive validity of emotional intelligence with diverse job performance outcomes (Van Rooy & Viswesvaran, 2004). Results suggested diverse measures of EQ correlated .23 with job performance (k=19, N=4158) and .22 with general mental ability. Other studies suggest that highly conscientious employees who lack social and emotional intelligence perform more poorly than those high in conscientiousness and emotional intelligence.
This article appeared in a recent issue of our TGIM newsletter. Register below to get it free.
The Personal Stress and Well-being Assessment Profile
Understanding the nature of stress at a detailed level is the basis upon which we can start to manage it effectively. The Personal Stress and Well-being Assessment provides a simple but thorough process by which we can better understand our own stress handling skills.
This self-scoring personal stress tool has been designed to provide a useful template for an individual to rate themselves in a number of competency areas that are considered to be relevant to the existence of stress and personal well-being.
The Facilitator's Guide includes steps for administration, interpretation, and coaching suggestions.
The Package comes with One Facilitator's Guide plus one Assessment Profile $99.95
A Set of 5 Additional Personal Stress Profiles for 5 users $49.75
The Manager's Pocket Guide to Emotional Intelligence
One of the keys to becoming a true leader is emotional intelligence. Emotional intelligence quotient (or EQ) encompasses qualities that go beyond general intellectual intelligence and technical competency. EQ includes self-awareness, self-control, self-confidence, motivation, empathy, and competencies in the social environment.
These hallmarks of a true leader can be learned. The activities in this guide will help strengthen the reader's EQ skills, resulting in a more successful career and a more satisfying life.
Give a copy to each manager or use as a Handout resource in your training on emotional intelligence. The Manager's Pocket Guide to Emotional Intelligence comes in a Pack of 5 copies for 5 users for $74.75
The Emotional Intelligence Style Profile and Facilitator's Guide in Print
The Emotional Intelligence Style Profile (EISP) uses Degree of Structure and Motivation as scales to create a four-quadrant grid that describes the style of Emotional Intelligence people are most likely to use.
The four styles - Reflective, Conceptual, Empathetic, and Organized - are plotted in the the quadrants relative to the individual's score. Interpretive material is included.
This comprehensive Facilitator's Guide explains the underlying research for the EISP design. It also contains structured feedback material to help the facilitator guide the individual. The Package includes one Facilitator's Guide and One EISP for one user $59.95
Pack of 5 additional EISP for 5 users $49.75
How to discover the purpose of your life and coach people to discover theirs - With a Lesson from Apple's Steve Jobs
Self awareness is the first dimension of emotional intelligence.
Want to discover who you are and what you are about? Need to find your calling and do great work?
Read how I discovered the purpose of my life and put it to work, and learn how you can do the same.
By Francois Basili, President, HumaNext LLC - Click on the link below..
Discover the Purpose of Your Life
Assertiveness Style Profile and Facilitator's Guide
Assertiveness is one attribute that helps emotionally intelligent people in managing their relationship with others.
Using the Assertiveness Style profile helps individuals find out their dominant assertiveness style and some guidance for improvements.
Assertiveness Style Profile – pack of 5 The Assertiveness Profile is developed by Team Publications. This 32 item, self scoring assessment reveals an individual's use of four distinct assertiveness styles: Aggressively Controlling, Firmly Asserting, Passively Observing, and Warmly Proposing. Full interpretation and explanatory notes are also included for personal action planning and improvement.
The Assertiveness Style Profile- Facilitator’s Guide The Facilitators Guide for the Assertiveness Style Profile contains a workshop outline, descriptive information about assertiveness styles, several activities to build assertiveness skills, and development planning templates. One profile is included in the Facilitator's guide.
Emotional Intelligence: Take Care of the Golf Balls First
A professor stood before his philosophy class and had some items in front of him. When the class began, he picked up a very large and empty jar and proceeded to fill it with golf balls. He then asked the students if the jar was full. They agreed that it was.
The professor then picked up a box of pebbles and poured them into the jar. He shook the jar lightly. The pebbles rolled into the open areas between the golf balls. He then asked the students again if the jar was full. They agreed it was.
The professor next picked up a box of sand and poured it into the jar. The sand filled up everything else. He asked once more if the jar was full. The students responded with a unanimous "yes."
The professor then produced two glasses of wine from under the table and poured the entire contents into the jar, effectively filling the empty space between the sand. The students laughed.
"Now," said the professor, as the laughter subsided, "I want you to recognize that this jar represents your life. The golf balls are the important things; your family, your children, your health, your friends, and your favorite passions; things that if everything else was lost and only they remained, your life would still be full."
"The pebbles are the other things that matter like your job, your house, your important possessions. And the sand is everything else; the small stuff."
"If you put the sand into the jar first," he continued, "There is no room for the pebbles or the golf balls. The same goes for life." "If you spend all your time and energy on the small stuff, you will never have room for the things that are important to you. Pay attention to the things that are critical to your happiness. Take care of the golf balls first; the things that really matter. Set your priorities. The rest is just sand."
One of the students raised her hand and inquired what the wine represented. The professor smiled. "I'm glad you asked. It just goes to show you that no matter how full your life may seem; there's always room for a couple of glasses of wine with a friend."
It is important to recognize the golf balls of your life and your career. This is part of the larger recognition of your own self (self-awareness), which is the corner stone of emotional intelligence.
(See the many resources on emotional intelligence at work on this page, in addition to HumaNext EQ Certification Programs – both face-to-face and online - to enable you to deliver EQ training.)
EQ Certification: An Innovative Program for Trainers, Consultants, and Managers
Do you want to be trained and certified to deliver our powerful Applying EQ At Work training workshop to your internal or external clients in the US or abroad? If so, we have an even better proposition for you: A certification process that gives you EQ and more!
You will be trained and certified to deliver - our popular workshops; Applying EQ At Work and other best selling workshops.
Click for complete details: http://www.humanext.com/HumaNext-Events.html
NEW! : Emotional Intelligence Training Video Series
With Dan Goleman
One of three training videos on today's most interesting topic. Most people don't understand that a certain amount of stress is necessary for optimal performance. Knowing the right amount for you is one of the five keys to staying highly motivated and engaged. Other strategies include learning how to control overly negative thinking (especially worry), learning how to recover quickly from an emotional episode, and learning how to handle disturbing emotions in yourself, your coworkers and your boss. Once you master the five simple steps outlined in this film, you will be able to get along better with others, handle stress better, communicate better, work more efficiently and be more productive. Training kit comes with PowerPoint, leader's guide and bonus materials.
To see the other videos in this series and read about our specials including a free EQ assessment, visit: http://www.videos4training.com/emotional-intelligence.html
Ready-To-Deliver Training Program
Applying Emotional Intelligence At Work: A Complete, Ready-To-Deliver Training Program for Use by Trainers, Consultants, and Coaches
This powerful Off-the-Shelf Training Program is a complete training package that gives trainers, facilitators, and consultants everything they need to deliver a full day or part of a day training workshop on Applying Emotional Intelligence at Work.
Now there is a corporate-quality, application-oriented, performance-focused training program from HumaNext / Communication Ideas to help you deliver this highly popular topic unlimited number of times for one low price.
Applying Emotional Intelligence at Work comes with the following components:
Participant Workbook (Reproducible)
Support Materials Bank
The workshop applies the ideas of pioneering EQ authorities like Daniel Goleman and others to the most critical workplace issues, needs, and skills to offer you the most useful applications of the concept of emotional intelligence at work. The emphasis in our work is not on the research or theories, which we cover quickly, but rather on workplace applications in areas like self management, relationship management, communication, team collaboration, coaching, and leadership.
Click below for more information...
Applying Emotional Intelligence at Work Program
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Applying Emotional Intelligence at Work Program
ESAP-C The Online Emotional Skills Assessment Process
Get Your EQ Profile with ESAP
- The ESAP-C© is a validated, research-based emotional intelligence assessment you can do online in about 20 minutes.
- It offers 77 self-report items to provide specific measures of emotional skills that contribute strongly to personal achievement and better relationships in and off the workplace.
- Order one for yourself for just $39.99 – or order for your entire management team to create the emotionally intelligent organization.
- Click below to learn more..
Online Emotional Intelligence View 360 provides the insight required to enhance relationship management skills. It's most useful for targeted feedback on interpersonal, social, and communication competencies. 17 Competencies Measured | 74 Questions Available as 360-Degree Feedback
The Online Emotional Intelligence View 360 assesses key Emotional Intelligence competencies in each of the areas of Self-Management, Relationship Management and Communication. The comprehensive 360 degree feedback report is designed to enhance both self-awareness and relationship management skills. Emotional Intelligence View 360 is suitable for coaching, leadership and professional development programs.
AVAILABLE IN THE FOLLOWING LANGUAGES: Chinese, Danish, French, German, Greek, Italian, Spanish, Swedish, Turkish, and other languages. Please inquire.
- One 360 View User for $229
- 10 for $2190
- 20 for $3995
New: Online Assessment of Emotional Intelligence Based on Goleman's Model
People Index measures 17 critical emotional intelligence competencies helping you to recognize, understand and manage your emotions and behavior effectively. People Index is a comprehensive self assessment tool designed to measure a view of Emotional Intelligence.
People Index is based on the most widely accepted model of Emotional Intelligence and assesses the following areas:
- Social Awareness
- Relationship Management
This emotional intelligence self assessment provides a rigorous and in-depth report of strengths and developmental needs on critical social, interpersonal and communications competencies. The individual report gives feedback on each emotional intelligence competency with a graphical comparison of self perceptions compared to the normative database (currently 2,000 employees) and includes a developmental action plan section.
People Index is ideal for use in executive coaching, management development programs, supervisory training, and developmental programs for employees at all levels of the organization.
People Index was developed by Kenneth M. Nowack, Ph.D., a licensed psychologist and researcher in the area of 360-degree feedback, emotional intelligence and occupational health. Dr. Nowack is a member in Daniel Goleman's Consortium for Research on Emotional Intelligence in Organizations.Each online People Index Assessment is $59.00
You Can Now Deliver Creativity at Work Training with this Complete Workshop Package, with a Leaderâs Guide, PowerPoint Slides, Reproducible Participant Workbook, Assessment, Activities, Exercises, and Case Studies.
"Creativity at Work" Course Template is a powerful, customizable multi-component training program that provides you with everything you need to customize and deliver this innovative one day or two day workshop on your own.
Click for more details at our Creativity page: http://www.humanext.com/creativity.html
If You Had No Boss, What Would You Do?
Imagine that the world had no bosses, no authorities, no presidents, no policies, no terms and conditions, no Legal, HR, or Corporate folks, no one telling you what you couldn’t do. If you lived in that world, what would you do?
Go do that. This is the advice given by Seth Godin in his book, “Poke the Box.”
My years of work in the area of personal development have taught me that the one thing that stops most people from achieving their dreams is that they volunteer to constrain themselves based on imaginary boundaries they envision existing in themselves and their world. And as a result of this purely self-created false view of themselves and the world, they shrink from taking the actions necessary for achieving their dreams.
It’s an amazing phenomenon. I’ve seen people with very limited talent and resources but with a lot of self-confidence achieve things others with much more talent and resources do not achieve. It’s a phenomenon that is sad to watch. Self confidence, it turned out, is the single most crucial quality a person must have to achieve any measure of success. It’s much more important than intellect, education, ability, money, connections, luck, or other factors.
Self-confidence is not something you either have or you don’t. It is actually a learnable quality. But most people never think of learning to build their self confidence. Many deny they suffer from it. Many others don’t know that there is something they can do about it.
Research has shown that emotional intelligence, which encompasses self confidence, can be developed through things like awareness, training, coaching, and practice. That is why a growing number of organizations in the US and around the world is investing in providing their managers with training in emotional intelligence. The conclusion then is that if you are looking to build your self confidence as an important step toward achieving your dreams in life, you should consider taking some training or coaching that helps you develop your emotional intelligence. If you are a trainer or a coach, you should consider adding emotional intelligence to your offerings to help your clients build the confidence to achieve their dreams.
For training videos on this and other topics Click here
For Online courses on this and other topics Click here
For Organizational / Employee Communication Click here
Low Emotional Intelligence at Bank of America?
I almost felt sorry for Bank of America CEO Brian Moynihan after seeing him first running away from the ABC News reporter then trying to answer his questions with defensive body language and almost incoherent verbiage. I have no doubt that Mr. Moynihan, with about $2 million annual compensation package, is a very smart executive with high IQ. But his EQ (Emotional Intelligence) may not be as high, judging from the ABC News segment. Bank of America CEO and their PR executives ignored the public uproar over the Bank’s new debit fees for six days - no public engagement, no responses, no interviews. The segment does a great damage to Bank of America. On October 26, Forbes magazine said, “Brian Moynihan needs a better public relations manager.” But I think he needs much more than that.
This brings to memory the similarly poor behavior exercised by some of American corporations’ top executives who flew to Washington on private jets to beg Congress for bailout money during the financial meltdown of 2009, showing unbelievable lack of sensitivity to public sentiment and almost total lack of emotional intelligence. I am sure that none of these top leaders get any training on EQ, as they usually, and mistakenly, feel that they are above such training, even though their organizations probably offer it to middle managers and front line employees. In my experience, top executives need this kind of training the most.
For training on EQ, attend HumaNext 2012: http://www.humanext.com/HumaNext-Events.html