Conflict Resolution

This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation and diversity. The book is fully reproducible and flexibly organized in two sections.

Part One includes twenty-five interactive group learning activities to explore conflict and provide practice in skills that help to resolve it. Part Two consists of twenty-five individualized exercises and assessments that are ideal for pre-work prior to group training sessions, or they can be distributed to participants for their own self-development. All of the activities and assessments are reproducible and include participant materials and notes for the instructor Selected Contents:

Part One: Group Workshop Activities; - Two Responses to Conflict: Fight or Flight; - How Can We Both Win? A Quick Demonstration; - Individual Conflict Styles: A Zoological Approach; - Approaches to Conflict: Role Play Demonstration; - When Conflict Creates Stress, Don't Just Stand There; - Introduction to Listening: A Self Inventory; - Red Flags , Benefits and Barriers: Exploring Third Party Intervention , Mismatched? Are You Reading the Non-Verbal Cues? - Constructive or Destructive Conflict: Lessons to be Learned ; - Gaining a Different Perspective ; - Assumptions: Who Needs 'Em? ; - Third-Party Mediation; - Formulating Clear Agreements.

Part Two: Individualized Exercises and Assessments Self-Assessment in Dealing with Differences Analyzing A Conflict: Is It Worth Getting Into? In the Heat of the Moment How to Deal with Hot Buttons Resolving a Conflict through Planning Mediation: Test Your Knowledge First Thoughts About Others: Perception IQ Quiz Uncovering the Hidden Agenda Your Turn: A Non-Judgmental Exercise Supportive Listening: What's Your Score? Escalate vs. Acknowledge: The Choice is Yours Eight Different Points of View

300 pages 3-ring binder / Code...50CR / $149.95

Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought. The normal negotiating behavior, as typically practiced in business and social contexts, does not generally produce high levels of satisfaction for either participant. The Dealing with Conflict Instrument (DWCI) will help change this by encouraging conflicting parties to shift to a more collaborative style in order to find and pursue shared interests, creating a win/win outcome.

The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. By completing the Dealing with Conflict Instrument-Self, participants will learn about their own natural style tendencies, while the information gathered from the DWCI 360-Degree Feedback set will give them insight into how they are perceived by others when resolving conflicts. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.

Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.

DWCI is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. DWCI is compatible with most existing training programs and is the easiest way to update assessment materials.

Complete Dealing with Conflict Package, includes Leader's Guide, Reproducible Participant Workbook, one Instrument, and one 360-Degree Feedback Set (6 Others.) $59.95

Additional Dealing with Conflict Instrument, a Pack of 5 Instruments $49.75

Additional Pack of five 360-Degree Feedback Instruments (each with set of 6 others) $74.75

Do you work with individuals or teams—or even larger organizational units—where unresolved conflict is present, and you are exploring how to be a force for positive change in the situation? If so, Facing the Tiger is for you. This new interactive video-based training workshop can make a noticeable difference in the way people see and respond to conflicts when they occur. It has helped thousands of people—and it can help you, your colleagues, and your organization—experience the power and value of conflict utilization and how to release the untapped potential present in every conflict!

Incredible Two Video Set

Includes one Leader’s Guide, and five Participant Workbooks.

Part One: - The Pinch Theory: Making Conflict Constructive:

This segment of the program explores why conflict exists and is inevitable in any dynamic relationship. It illustrates strategies for recognizing when conflict situations may arise and how to reorient potential problems.

Part Two: - The Three Worlds: Communication Breakthroughs at Work:

In this portion of the program you will learn a proven five-step process for addressing conflict so that the conflict goes to work for you, creating a new way of seeing things that respects both points of view and generates breakthroughs in understanding and effectiveness.

Complete Workshop: 3-ring binder with 2 videos and five participant workbooks / $349.00

A Set of 5 Additional Workbooks for 5 participants $29.75

Learning From Conflict offers ready-to-use, fully reproducible activities for training in recognizing and resolving the major causes of conflict. The structure of the book is derived from Dr. Lois B. Hart's Learning From Conflict Model, a simple, clear model that gives basic guidelines for applying its techniques to the specific needs of the participants. Instructors will learn how to help others accurately name their patterns of conflict, understand their reactions, identify the causes, prevent conflicts from developing and escalating, and apply conflict resolution techniques. Learning From Conflict is written for trainers, facilitators, team leaders, and educators. The numerous, fully reproducible sample training designs, case studies, and activities can be applied in a variety of training situations, including communication, supervision, and interpersonal relationships.

Contents:

1. Learning From Conflict
2. Planning Your Workshop
3. Teaching About Conflict
4. Getting Started
5. Naming Conflicts
6. Reacting to Conflicts
7. Searching for Causes of Conflict
8. Preventing Conflicts
9. Resolving Conflicts /
10. Planning for Conflicts.

234 pp. / 3-ring binder/ $59.95

Based on the international best-seller and featuring Dr. Roger Fisher, William Ury and Bruce Patton of the Harvard Negotiation Project and Conflict Management Inc.. This program demonstrates a pragmatic and systematic approach to implementing interest-based negotiation, a powerful strategy for effectively pursuing your interests while simultaneously building long-term relationships.

More than a dozen negotiations based on actual transactions and disputes settled by Conflict Management, Inc., are used to illustrate how to turn an adversarial or confrontational negotiation process into mutual problem solving. Features top executives, corporate lawyers and professional negotiators, making the scenarios feel incredibly realistic.

Providing a running commentary on mistakes that are being made and how to correct them, Fisher, Ury and Patton coach the parties on effective approaches to take. Also available in a 67 minute "Short-Cut" version.

134 min. Includes Facilitator's Guide, Viewer's Guides, Audiotape and Book.

Rental: (Full Version) $375

 Purchase: (Full Version) $995.00

This fully reproducible and customizable skill-based workshop is designed for employees in the organization who are faced with conflict, anger or value challenges. All the information and exercises can be easily applied to work-related situations. Conflict is designed to be facilitated in one-day, or if you prefer, in a series of short-term meetings.

Participants will learn to:

• Respond to anger in others, especially when it's directed at them personally
• Manage and understand their own anger
• Recognize and deal with someone challenging a "value" such as fairness, integrity, trust, etc;
• Deal with a person who sees the facts differently from them
• Gain a basic understanding of how to manage conflict in others when they are in a third party role.

Skills covered include

• Identifying Poor Responses to Anger
• Learning How to Calm an Angry Person
• Controlling Your Anger
• Handling Challenges to "Values"
• Resolving Differences in Facts
• Managing Conflict in a Third Party Role
• Identifying Blocks to Successful Performance.

This program's files will be sent via email upon purchase.

Purchase the Conflict Program Word 2000 Custom Version wirh PowerPoints $149.00

Dr. Marshall Sashkin maintains that conflict isn't always a negative influence in teams and organizations. This instrument assesses individual approaches to conflict and shows how to make conflict a constructive, rather than destructive, force in your workplace. This revised and improved edition includes new scales to measure team's approach to conflict as well as each individual's approach.

The instrument consists of 10 vignettes which describe realistic workplace conflicts. For each vignette, participants are presented with five possible responses to the conflict, and are instructed to indicate which ones most closely describe how they would actually deal with the situation. The results give respondents an accurate assessment and understanding of their own natural approaches to dealing with conflict, and provide a starting point for developing the skills necessary to begin managing conflict constructively.

An accompanying Trainer's Guide provides explanations of each vignette and discussion of typical responses to each. It also includes workshop designs, a lecturette, overhead transparency masters, norms, and references. The Package comes with

Leader's Guide with one Inventory Instrument $49.75