As a special offer to introduce you to Pfeiffer products, you will receive a FREE with your order of any program package from this page: Communication Effectiveness Profile “CEP” with its Facilitator’s Guide and Team and 360 View sections in a Word document e-mailed to you with rights to reproduce unlimited number of copies for your employees – a $95.00 Value : FREE
The Five Dysfunctions of a Team Workshop
Deliver the same team building lessons that Patrick Lencioni himself has delivered to hundreds of teams in a wide
range of organizations with The Five Dysfunctions of a Team Workshop. This learning experience will help any team
take its first steps towards greater cohesiveness and productivity. Using powerful exercises, teams will make
significant progress in each of the five fundamentals:
The Five Dysfunctions of a Team: Facilitator's Guide (The Official Guide to Conducting The Five Dysfunctions Workshop)
Based on Patrick Lencioni’s extraordinarily successful leadership fable The Five Dysfunctions of a
, this Facilitator’s Guide
provides everything needed to create a high-impact half- or
full-day workshop for intact teams. Beginning with an introduction to the model and instructions for
administering and debriefing a 38-item team assessment, the dynamic material guides trainers, facilitators,
and team leaders through The Five Dysfunctions of a Team
Absence of Trust
Fear of Conflict
Lack of Commitment
Avoidance of Accountability
Inattention to Results
This Facilitator's Guide includes: binder (with tabs and loose-leaf pages), paper assessment, sample participant workbook, poster, and CD-ROM including script and slides.
Loose-leaf - 200 pages/Price $225.00
Deluxe Facilitator's Guide Package includes everything in the Facikitator's Package plus DVD presentation $715.00
The Five Dysfunctions of a Team: Participant Workbook
The Five Dysfunctions of a Team: Participant Workbook is part of The Five Dysfunctions of a Team Workshop
collection. It is the companion piece to The Five Dysfunctions of a Team: Facilitator's Guide. The workbook
gives the workshop participant a structure to engage in exercises and review presented material.
Paperback - 72 pages
The Total Onboarding Program: An Integrated Approach to Recruiting, Hiring, and Accelerating Talent - Facilitators Guide Set
Help New & Recently HIred Employees Hit the Ground Running
The Total Onboarding Program provides training and HR professionals with a detailed approach for bringing new and recently promoted employees up to speed and productive in half the usual time. In this Facilitator's Guide set, George Bradt -- author of The New Leader's 100-Day Action Plan -- and Ed Bancroft share a complete training package of proven tools, techniques, and tricks of the trade that help organizations reduce hiring or promoting risk and increase retention rates, identify and avoid the most prevalent landmines that derail new hires, and develop an onboarding framework that can be consistently deployed in any organization.
Based on years of experience working with Fortune 500 companies, the authors techniques will inspire and enable new employees to deliver better results faster. Their program presents the core concepts of onboarding: alignment, acquisition, accommodation, assimilation, and acceleration and includes agendas, worksheets, and slides for five meetings and 11 workshops, ranging in time from two hours to two days, so you are completely prepared to present the program to teammates.
Loose-leaf, 352 pages, published September 2010
Purchase The Total Onboarding Program: Facilitators Guide Set for $495.00
Applied Strategic Planning: Consultant's Toolkit, 2nd Edition
Timothy N. Nolan, leonard D, Goodstein, and Jeanette Goodstein- August 2008
Applied Strategic Planning: The Consultant's Toolkit is a powerful aid to consultants, facilitators
and change agents engaged in implementing strategic planning with organizational- and executive-planning
This revised edition of the best-selling toolkit incorporates the most recent theory and research into
strategic planning, as well as advances in the ASP model since the first edition was published. The kit
includes all the materials required to guide the planning team toward an effective strategic plan, and
follows the proven, nine-step ASP model: Planning to Plan, Values and Culture, Mission Formulation, Strategic Business Modeling, Performance Audit, Gap Analysis Enclosure, Integrating Action Plans, Contingency Planning, and Implementing your plan. The kit includes more than 80 ready-to-use tools, worksheets and templates, plus dozens of group activities that serve as orientation and educational modules covering the essential steps in the ASP process.
Loose-leaf - 576 pages
2010 Pfeiffer Annual Set: Training and Consulting
Author Elaine Biech, November 2009
This set contains both The 2010 Pfeiffer Annual: Training and The 2010 Pfeiffer Annual:
Purchase includes access to an associated website which features customizable versions of the reproducible items
associated with each activity included in the volume.
Hardcover - 656 pages
The 2011 Pfeiffer Annual: Training
Elaine Biech, November 2010
The Leader in Resources for Training & HR Professionals for the Past Four Decades
Organizations that thrive in today's competitive marketplace are those that make a firm commitment to training and development. And successful trainers stay at the top of their profession by accessing the most recent and important information, tools, and resources in the field.
The 2011 Pfeiffer Training Annual offers a hands-on guide to the latest thinking and recent approaches to training and development. This year's Annual presents a "organizational dynamics" theme. The contributors address the many factors that affect how well the people and process react when brought together and how they function as a singular entity to accomplish a task.
The Annual is divided into four sections: Experiential Learning Activities (ELAs); Editor's Choice; Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. The fourth section, Editor's Choice, includes cutting edge material to help trainers stay on top of the key trends in the field.
ELAs are the mainstay of the Annual. The activities are presented as complete and ready-to-use training designs. You'll find ELAs from top training leaders: Kris Downing, Joanne Sujansky and Jan Ferri-Reed.
The instrument section introduces reliable survey and assessment tools for gathering and sharing data on aspects of change and leadership best practices.
The articles section presents the best current thinking about training. Use these for your own professional development or as a lecture resource within your trainings. Must-haves in this section include articles by Leonard D. Goodstein and Eric P. Prien as well as Prakash K. Nair and Toby M. Egan that address the organizational dynamics theme. The depth and breadth of available resources—new content is added to the Annual each year—ensures a steady stream of contemporary knowledge and tools. Use the Annual to keep on top of developments within the training and HR profession, dip into the content for an activity or instrument that targets a specific performance problem, combine activities to create an entire development program, or learn how others in the profession are tackling the ever-increasing challenges of building and developing a capable and productive workforce.
The materials--articles, experiential learning activities and instruments--can be fully reproduced for training purposes from the accompanying CD-ROM.
Hardcover - 320 pages - US $95.00
The 2011 Pfeiffer Annual: Consulting
Elaine Biech, November 2010
The Pfeiffer Annuals provide a source of new ideas and proven solutions contributed by practitioners, subject matter experts and consultants from the field of human resource development. The materials--articles, experiential learning activities and instruments--can be fully reproduced for training purposes from the accompanying CD-ROM
hardcover, 320 pages/ $95.00
The Great Workplace: Building Trust and Inspiring Performance
Authors: Michael Burchell, Jennifer Robin
- What separates a Great Company from a merely good one? More than offering great pay and quirky perks, a great workplace is one where employees trust the people they work for, take pride in what they do, and are inspired to achieve superior performance.
- Based on a many years of research and training conducted at the Great Place to Work Institute--producers of the FORTUNE 100 Best Companies to Work For Annual List--The Great Workplace: Building Trust and Inspiring Performance Workshop provides managers with a set of powerful, effective exercises that will help them understand the conceptual and practical considerations of creating a high-trust work environment. In the workshop, participants will:
- Examine the essential elements of a Great Place to Work, especially the crucial role of trust.
- Build an understanding of the key role managers play in building a great workplace.
- Identify opportunities and generate ideas for making change within the scope of their responsibility.
- Gain practical tools for improving the quality of their work environment.
1. Facilitators Guide: the comprehensive Facilitator's Guide Package includes case studies and role play exercises, scripts for1/2 day and 1 day workshops, PowerPoint slide deck, lecture content, models and frameworks, action planning and instructions for using the assessment tool. Loose-leaf/144 pages/March 2011/ Price $225.00
2. Participant Workbook: The Participant workbook includes exercises to be used in conjunction with the workshop and self-directed exercises to continue development after after the workshop. Additionally there are action planning tools for follow-up skills development. Paperback/80 pages / March 2011 /Price $49.00 each
3. Leadership Self-Assessment: The Great Workplace Leadership Self- Assessment provides 57 items on a 3-point scale measuring effectiveness on the Great Workplace model. Paperback/16 pages / March 2011 / Price $12.00 each
4. Poster: The poster outlines the Great Workplace model for use during the training session. price $10.00 each
Bridging the Leadership Divide: Building High-Performance Leadership Relationships Across Generations
Ron A. Carucci, Josh Epperson, Lela Tepavac
Generational differences in organizations are creating significant relational and leadership dynamics that organizations are finding increasingly difficult to address. With a significant number of leaders planning to retire, there is an urgent need within organizations to develop emerging leaders. It is essential for organizations to bring emerging leaders together with incumbent leaders to create a dynamic leadership development and knowledge transfer program.
This workshop will invite leaders of multiple generations to practical conversations that help remove the inherent barriers to productive relationships between incumbent and emerging leaders. While there is much information available on generational demographics, the focus of this program is on the relational aspects of generational dynamics.
Based on research within organizations, Carucci and colleagues have identified six patterns that distinguish distressed relationships from powerful relationships between incumbent leaders and emerging leaders. The patterns are indicated as: rank, meaningful conversation, inclusion and engagement, dreaming, generosity, and gratitude. The workshop will explain and assess these patterns as well as explore how these patterns promote or hinder cross-generational relationships. The workshop includes case studies, role plays, journaling exercises, and action planning tools.
The accompanying participant workbook will include case studies, self-reflection exercises, and strategies for a follow-up development plan.
Facilitator’s Guide. This comprehensive Facilitator’s guide package includes case studies and role play exercises, scripts for ½ day, 1 day and 2 day workshops, powerpoints, lecture content, models and frameworks, action planning and instructions for using the assessment tool
Loose-leaf 250 pages/$199.00
Participant Workbook. This comprehensive Participant Workbook includes exercises for the workshop and self-directed exercises to continue development after the workshop. Additionally, there are action planning tools and instructions for using the assessment tool. 144 pages at $49.00
Self-Assessment: Incumbent. This self-assessment will provide the items for assessing the behavioral aspects of the six patterns in the incumbent leaders and how they interact across generations in an organizational context. Paperback / 32 pages /$12.00 each
Self Assessment: Emerging Leader. This self-assessment will provide the items for assessing the behavioral aspects of the six patterns in the emerging leaders and how they interact across generations in an organizational context. Paperback / 32 pages /$12.00 each
Diversity Mosaic: The Complete Resource for Establishing a Successful Diversity Initiative
If you're really serious about creating diversity in the workplace, Diversity Mosaic is the groundbreaking,
comprehensive resource for developing and implementing a systemic, lasting, and measurable diversity initiative in
The resource includes proven, step-by-step guidance, worksheets, manager, and employee training workbooks;
organizational assessments, 360-degree feedback observer forms, and scoring sheets; and copies of Managing
Diversity and Diversity Mosaic Participant Workbooks.
You'll discover the six-step Diversity Enhancement Process and the principles upon which a solid initiative can be
Step 1: Senior Leaders Initiate a Diversity Effort
Step 2: Assess the Current Situation
Step 3: Create a Vision, Goals, Plan, and Budget
Step 4: Design Diversity Improvement Processes
Step 5: Mobilize People's Commitment
Step 6: Reassess and Reward
You'll also master the Five Cornerstone concepts which fit together like puzzle pieces to give you a strong and
unshakable approach to creating lasting inclusion. The Five Cornerstones are:
Cornerstone 1: The Diversity Enhancement Process
Cornerstone 2: The Inclusive Definition of Diversity
Cornerstone 3: The Business Case for Diversity
Cornerstone 4: The Cultural Competence Scorecard
Cornerstone 5: The Diversity Adoption Curve
Order today and get all the tools, templates, and techniques you need to create a truly inclusive organization
that values diversity.
Loose-leaf - 400 pages/ $299.00US $299.00
Diversity Mosaic Participant Workbook: Developing Cultural Competence
Designed to help employees in all positions and areas of an organization develop knowledge, awareness, and
skills for valuing diversity and creating a truly inclusive environment, this workbook will also help you
understand your organization's diversity initiative and your role in supporting it.
Upon completing the workshop, you will:
- Understand and value diversity.
- Appreciate why cultural competence is important for you as an individual.
- Discover why your organization is undertaking an effort to create true inclusion and to value
- Analyze your own perceptions, strengths, and developmental areas in becoming a champion of
- Learn skills to increase your level of cultural competence.
- Determine how to help eliminate structural inequality to create a truly inclusive organization.
- Create a personal diversity action plan.
This Diversity Mosaic Participant Workbook includes everything each employee needs to know to increase awareness and make the most of the diversity initiative: 360-degree assessment, instructions for assessors content, template letter, perforated observer forms, and scoring sheet.
Paperback - 80 pages /US $20.00
Diversity Mosaic Participant Workbook: Leading Diversity
The Diversity Mosaic Participant Workbook: Leading Diversity is designed to help people who manage others and set policy at all levels (executives, middle managers, supervisors, group leaders, and board members) to develop knowledge, awareness, and skills required by leaders in creating a truly inclusive organization. It will also help people understand what the organization expects leaders in supporting the organization’s diversity initiative. When you have completed the workshop you will:
Understand leaders’ unique roles in creating a successful diversity initiative
Appreciate why cultural competence is important for you as a leader
Learn the concept of structural inequality and leaders’ role in addressing it
Analyze your perceptions, strengths, and development areas in leading diversity
Learn skills to increase our level of cultural competence as leaders
Create a personal action plan for leading diversity and creating true inclusion in the workplace
Paperback/80 pages $20.00
Pfeiffer Library CD-ROM Version 4.0
Software, December 2007
Announcing the new Pfeiffer Library CD-ROM (version 4.0), bringing together more than 2,500 exercises, assessments, and games for trainers!
What's new about this edition?
Resources far beyond the Pfeiffer Annuals - for the first time, this new edition features training games and activities, icebreakers, openers, energizers, closers, and other training activities from a wide variety of Pfeiffer’s best authors, in addition to the entire collection of the Pfeiffer Annuals
A brand new interface - new and completely redesigned, making this application run smoother than ever before, while being super-intuitive and user-friendly
Advanced search functionality- easier access to the tools you need. Search by topic, method (type of tool), time required, author, or keyword
New user’s guide - more user-friendly and complete. Designed to get you up and running immediately
This unparalleled collection contains proven training activities, instruments, essays, and theories from the most respected professionals in the training and development field. There’s never been an electronic training library like this one! In just a few clicks, you can have a training solution that is right for your specific situation. Then simply customize it as you see fit (add your company logo, contact information, etc.) and print. It’s that fast and easy!
The Leadership Challenge Workshop, 4th Edition
Everything needed for high-impact workshops for managers. The Leadership Challenge Workshop, 4th Edition includes is a Facilitator's Guide, which has an introduction to the model, instructions for conducting the Workshop, and a script for presentation delivery. In addition, the Workshop contains a Poster and Flash Drive with all the Facilitator Guide content, forms, and presentation slides, and a DVD with all video content.
The Leadership Challenge Workshop Facilitator's Guide Set, 4th Edition
Refreshed and Updated for the Next Generation Leader
Over the last twenty-five years, The Leadership Challenge established a reputation as a research-driven,
evidence-based leadership development model with a simple, yet profound, principle at its core: leadership is a
measurable, learnable, and teachable set of behaviors.
In this new edition of The Leadership Challenge® Workshop, bestselling authors Jim Kouzes and Barry Posner
advocate for broadening the reach of our leadership development efforts. In today's challenging and complex
workplace, leaders are desperately needed from the front lines to the executive suites. The secret of
high-performing organizations is that everyone within them knows that leadership-at-all-levels is expected and
rewarded, and that individuals everywhere are responsible for making extraordinary things happen.
This comprehensive Facilitator's Guide provides everything needed to prepare for and deliver a high-impact
leadership development program for leaders at all levels. It includes an introduction to the model, detailed
preparation instructions and checklists, and a customizable presentation script for conducting the standard
2-day workshop. In addition, this package also contains a Five Practices/Ten Commitments poster and flash drive
that contains all the Facilitator's Guide content, forms, and presentation slides, and a DVD with all video
content. Sample copies of all participant material are also included in the package—Participant Workbook, An
Introduction to The Five Practices Workbook, Practice Book, Vision Book, Values Cards, and The Leadership
What's New About This Edition?
- Participant Workbook with contemporary, colorful design
- Ten new video cases
- Online pre-work
- Innovative participant take-away materials
- Flexible, customizable delivery options
"Jim and Barry's Five Practices of Exemplary Leadership and The Leadership Challenge® Workshop represent an
evidence-based approach that will inspire any leader to become far more effective and successful by creating a
work environment where there is trust, teamwork, and a shared vision. This workshop is a must for the leader of
any organization seeking to enhance employee engagement in their quest to be the best."—JOHN E. SINDONI, SPHR,
senior vice president, Human Resources, Meridian Health
"I recommend The Leadership Challenge® Workshop to anyone who is responsible for developing leaders in their
organization. The curriculum includes a deep immersion into the Leadership Challenge model, tools, and
exercises that enable facilitators to successfully develop their future leaders."—Mark Ronk, Head of Training
and Development, Nestlé USA
"The Leadership Challenge® Workshop provides a clear picture of the art of leadership. Whether your leaders
are new out of the gate or later in the race, this program is a must have for every step of their leadership
journey." —Sterling Gross, Executive and Leadership Development, Luxottica Retail
Loose-leaf - 1130 pages
The Leadership Challenge Workshop, Participant Workbook, 4th Edition
Leadership is Everyone's Business
Are you ready to seize the opportunities that lead to extraordinary results?
Are you ready to inspire others to dream, to encourage their active participation, and to stand beside them
when the going gets tough?
Are you ready to lead?
More than ever our families, our organizations, our communities, our nations, our world is in need of
leaders who are willing to take on difficult challenges. The Leadership Challenge® Workshop will prepare you to
do just that—to take the initiative, to seize opportunities, to make a difference.
Backed by over 25 years of original research, The Leadership Challenge® Workshop is a unique and intense
discovery process created by bestselling authors, Jim Kouzes and Barry Posner. The workshop demystifies the
concept of leadership and approaches it as learnable set of behaviors. In other words, forget about job titles,
forget about position or rank or work experience. Leadership is about what you do.
This revised Participant Workbook has been updated for today's in-demand leader. Grounded in Kouzes and
Posner's evidence-based leadership model, the colorful, interactive pages help you to uncover the deeper
As you make your way through this workbook, you will soon discover The Leadership Challenge® Workshop
experience goes beyond the typical training session. It might even change your life.
Paperback - 224 pages
The Accountability Experience Facilitator's Guide Set
Instill a mindset for personal accountability and responsibility for organizational results.
"The Accountability Experience is just what's needed for so many companies that find themselves in an all-too-common situation where deadlines are missed, commitments to team members and bosses broken and important work delayed. This program will reduce stress in the workplace at all levels."
-- Deborah Simi Eibner, president, Symmetry Coaching and Consulting
"In today's environment of nearly constant change, lack of accountability is one of the most significant barriers to organizational, career, and relationship success. The Accountability Experience explores the nature of accountability and provides the practical tools to hold ourselves and each other accountable in mutually beneficial ways."
-- Michael Milbourn, Michael Milbourn Consulting
In organizations today, everyone is feeling the pressure to meet ever-increasing expectations with less time and money than ever before. Yet, in organizations that embrace accountability, results, retention, and morale flourish. Why? Because accountable individuals negotiate clear agreements, build strong partnerships, feel more in control of outcomes, and, as a result, are less stressed and more productive.
The Accountability Experience Facilitator's Guide is a detailed, step-by-step manual for planning and delivering a powerful learning experience that helps participants discover the powerful personal and organizational benefits of individual accountability through a three-step process:
- Responsibility: Claiming ownership of a task
- Self Empowerment: Taking personal action to complete the task
- Accountability: Answering for the outcome
This comprehensive package includes case studies and role-play exercises, scripts for a one-day workshop (also broken out into seven modules), PowerPoint™ slide deck, lecture content, models and frameworks, action planning, and instructions for using the assessment tool. The package also includes the Participant Workbook, an Accountability Assessment, and a flash drive that contains an electronic copy of pre-session correspondence, sample email text, chart masters, PowerPoint slides with embedded video clips, and video synopses.
Loose-leaf - US $225.00
The Accountability Experience Participant Workbook
Accountability is a hot issue in business as organizations face the toughest recession in years. Yet the notion
of accountability is confused with punishment, fault, blame and guilt.
Accountability expert Linda Galindo has created a program for building a mindset for personal accountability
and responsibility for organizational results.
The Accountability Experience training program outlines a 3-step process that leads from accepting
responsibility to self-empowerment to take personal action and finally to answering for the outcome through
The Participant Workbook takes the participant through the exercises to understand and master the
personal accountability process.
Paperback - 80 pages
The Challenge Continues Facilitator's Guide Set
Over the last twenty-five years, The Leadership Challenge established a reputation as a research-driven, evidence-based leadership development model with a simple, yet profound, principle at its core: leadership is a measurable, learnable, and teachable set of behaviors. For leaders who have completed either The Leadership Challenge® Workshop, The Leadership Is Everyone's Business Workshop, or the Leadership Practices Inventory (LPI), this new program addresses the important question:
Responding to your toughest leadership development challenges, this innovative and flexible program encourages leaders to remain focused on what they learned during their original exposure to The Five Practices® model, while challenging them to continue implementing their new skills and behaviors over time. The Challenge Continues modules are intended for brief follow-up/refresher sessions that will move leaders beyond their foundational Leadership Challenge knowledge.
Participants are asked to share and reflect on the small wins they have experienced since their Leadership Challenge journey began, and then practice specific skills and behaviors that will prepare them for them for the next leg of their journey. They are also shown how to identify opportunities to expand their use of The Practices for team member development and the influencing of broader spheres of their work units or organizations.
The Challenge Continues includes five 90-minute modules (one for each of The Five Practices) along with delivery instructions for both the traditional classroom/coaching settings or the virtual classroom. This comprehensive Facilitator's Guide provides everything needed to prepare for and deliver a high-impact leadership development program for leaders at all levels. It includes step-by-step instructions and customizable presentation scripts for conducting the powerful sessions. In addition, this package contains a flash drive with all of the Facilitator Guide content, forms, and presentation slides; sample copies of the five Participant Workbooks are also provided.
A bonus section at the end of the Facilitator's Guide explores ways in which facilitators can continue to extend their participant's learning including overviews of other related models (Covey's Seven Habits, emotional intelligence, leadership ethics, servant leadership, leveraging talents and strengths, storytelling) as well as follow-up activities such as leadership book clubs and how to use Web 2.0/social networking technologies. Built upon a time-tested and evidence-based foundation, The Challenge Continues offers a proven method for developing high-performing leaders in any organization.
Purchase the Challenge Cobntinues Facilitator's Guide Package $299.00
The Challenge Continues Participant Workbooks
This program has 5 modules with a participant workbook for each module.
Inspire A Shared Vision Workbook $29.00
Model the Way Participant Workbook $29.00
Encourage the Heart Participant Workbook $29.00
Challenge the Process Participant's Workbook $29.00
Enable Others to Act Participant's Workbook $29.00
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